About the role:

For our passionate customer care team in Paris we are looking for a dedicated team member, that will help us delivering excellent product support and customer service via phone, email, chat, and social media. You will help us in building strong relations with our communities and support our professional customers with passionate product knowledge, education, step by steps, tips, and great techniques.

Together with your national country team colleagues, you will:

• Share your deep knowledge, technics, and expertise about nails to help our customers and communities to succeed as nail professionals.
• Troubleshoot and educate our customers when they face issues with using our products or services.
• Guide our customers and recommend career paths within our large education program.
• Plan and coordinate training between educators and larger salons.
• Assist with product ordering and answer questions regarding payment, shipments, and other administrative matters.

About you:

You are very passionate about nails and are looking for the next step in your career. We imagine you have experience in helping and servicing people and are used to delivering the highest possible customer satisfaction in every situation.

We expect that you:

• Have a deep passion for nail enhancements and nail education, and wish to develop that even more to share and lift others to succeed as nail professionals and salon owners.
• Have high social skills, are extrovert/outgoing by nature and get energy from communicating with people in building long-lasting customer relations.
• Are structured, eager to learn and a fast learner. Good IT skills are required.
• Are fluent in French on a native-like level, and are confident in conversational in English in speaking and writing

What we can offer you:

We can offer you an exciting, busy, and independent full- or part-time position in an ambitious, dynamic and international company, where you will receive state-of-the-art education and have lots of influence on your own career. You will join a local team of colleagues, and together you will manage the daily customer contacts and customer-oriented projects. We value good ideas, rapid decision-making, and a flexible & fun working environment. Salary is negotiable and based on your experience.

How is it to be part of our team: 

We are an ambitious, driven, and ever-improving entity. Our team is very international, with a great team spirit and flat hierarchies. We are always looking for better solutions, so you will get to work with the best tools and platforms on the market. You will join a dynamic team of colleagues, and together you will drive our go-to-market effort and tie it with a focus on offering the best customer journey available in market.  We value good ideas, rapid decision-making, and a flexible & fun working environment. Salary is negotiable and based on your experience.

Is this super exciting challenge just right for you? Then we really should get to know each other. Please send us your CV in French or preferably English.

Insight Cosmetics SAS

Benjamin Schulze, COO
bsc@insightcosmetics.com