My customer has had an allergic reaction to a Nimue product, what do I do now?

In case of allergic reactions, it is especially important to react professionally. To ensure that you are happy despite your allergic reaction, you should follow the guidelines below.

Here you can find guidelines for how to act if your customer has an allergic reaction to a product purchased from you:

1. For how long has the customer used the product: If there is more than 1/2 of the contents left in the packaging, the customer should always get their money back in the event of an allergic reaction.
2. An allergic reaction must be diagnosed by a doctor and you must send a picture of the reaction to Insight Cosmetics Group by email: mb@icgroup.dk.
3. In the event of an acute reaction to a product, ie. within a few hours after the first application: The customer must contact you and notify you. If the symptoms are only in the skin itself -such as redness, itching, heat, swelling -  recommend the client to keep an eye on it during the next 3-6 hours. If the reaction is steady and constant, it may be a slight overreaction to new ingredients, and not necessarily an allergic reaction. If the customer experiences anything more than skin symptoms, such as discomfort in the body, fever, nausea, swelling in the mouth / throat - then they should seek medical attention.
4. Offer the customer an alternative product or offer them to get their money back if there is at least half of the contents left in the packaging.

What happens to the opened product?

The product must be returned to Insight Cosmetics Group by agreement with the skin care department. To do so, simply contact customer service by email or by phone 33323322. The amount is then credited to your company account.